All services and materials offered through this platform are provided exclusively in digital format and are delivered electronically. These include, but are not limited to, educational programs, family consultation materials, personal development sessions, relationship guidance resources, and self-directed learning modules. Because all products are digital in nature and access is granted immediately after successful payment, traditional returns in a physical sense are not applicable.
By completing a purchase, the customer acknowledges that access to digital content is granted instantly and that the value of the product lies in the personal experience, learning process, and application of the provided materials. Once access has been delivered, the product is considered used, regardless of the level of engagement with the material. For this reason, digital services cannot be returned in the same way as physical goods.
Refund requests may be considered only in exceptional situations related to verified technical errors that prevent access to the purchased content. Examples of such cases include corrupted download files, broken access links, or platform issues that make the content completely unavailable. Each request is reviewed individually, and proof of the technical issue may be required for validation.
Refunds are not provided for situations related to personal preference, lack of expected results, changes in personal circumstances, or misconceptions regarding the nature of the content. Emotional growth, relationship dynamics, and personal development are deeply individual processes, and results depend on personal engagement, openness, and consistent application of the tools provided.
All counseling-based digital products are created for educational and supportive purposes only. They are not a replacement for medical treatment, psychiatric therapy, legal advice, or emergency psychological care. The materials are designed to offer structured guidance and practical exercises that support healthier communication, emotional clarity, financial harmony, and family well-being. Individual outcomes cannot be predicted or standardized.
In cases where unauthorized transactions are suspected, customers are encouraged to contact the payment provider directly in parallel with submitting a support request through the platform. Investigations into disputed payments may involve verification of device usage, login records, and access timestamps. If clear evidence of unauthorized use is confirmed, appropriate action may be taken.
Duplicate purchases of the same digital product made accidentally during the same session may also be reviewed for refund consideration. In such cases, transaction records are used to verify the duplication. Once confirmed, corrective processing may be initiated.
Because all content is delivered digitally and can be consumed immediately, sharing access details, files, or links with third parties is strictly prohibited. Any breach of this rule automatically voids eligibility for any form of refund review. Digital rights protection is applied to ensure fair use of all purchased materials.
Customers are encouraged to carefully review the full product description, structure, format, target audience, and learning outcomes before completing a purchase. Each product page is designed to offer transparent and detailed information so that expectations are aligned with the nature of the material being delivered.
Support is available for technical access issues, account-related questions, and content delivery concerns. While refunds are not a standard practice for digital counseling content, all inquiries are handled with fairness, confidentiality, and respect for individual circumstances.
By using this platform and purchasing any digital service or educational product, the customer confirms understanding and acceptance of this Refund and Returns Policy in full.